Regular grooming keeps your dog’s coat healthy, reduces shedding, prevents painful matting, and allows us to spot skin issues early. It also helps your dog feel fresh, comfortable, and happy between appointments.
It depends on your dog’s breed, coat type, and lifestyle. Most dogs benefit from grooming every 4–8 weeks, while short-haired breeds may need less frequent visits. We’re happy to recommend the ideal schedule for your pet.
A full groom includes:
Bath with premium shampoo & conditioner
Blow-dry or fluff-dry
Brushing and de-shedding
Nail trim
Ear cleaning
Breed-specific or owner-requested haircut
Finishing touches (bandana or bow)
We handle mats gently and safely. Light matting may be brushed out, but severe matting may require shaving to prevent discomfort or skin irritation. Your groomer will always discuss options with you before proceeding. For light de matting there is an additional fee.
With patience, kindness, and plenty of reassurance. Our team uses positive handling techniques and works at your dog’s comfort level. For very anxious pets, we may recommend shorter or introductory sessions to build trust.
Yes. To ensure the safety of all pets in our care, we require that dogs are up-to-date on core vaccinations. Please bring documentation to your appointment or send it to us in advance.
Most appointments take 2–4 hours, depending on your dog’s size, coat type, and the services requested. We’ll give you an estimate at drop-off and call or text as soon as your dog is ready.
For safety and to keep pets calm, we do not allow owners in the grooming area. Many dogs become more relaxed and cooperative once their pet parent has stepped away.
Ensure your dog has had a potty break
Let us know of any health concerns, allergies, or behavioral notes
Bring a photo if you have a specific style in mind
Avoid feeding a large meal right before the appointment
Yes! Our Bath & Brush service includes a bath, blow-dry, full brushing, nail trim, and ear cleaning—ideal between haircuts or for short-haired breeds.
Your happiness matters to us. If you have concerns, please contact us within 48 hours so we can make adjustments. We want you—and your pet—to leave feeling great about their visit.
With extra love and patience. Senior or medically sensitive dogs may need more breaks, shorter sessions, or specialized handling. Please let us know any conditions ahead of time so we can provide the safest and most comfortable experience.
Most puppies can start grooming at 10–12 weeks old once they’ve received their first set of vaccinations.
We keep the first session gentle and positive. It typically includes a light bath, blow-dry, brushing, nail trim, and small tidy-ups to help your puppy get comfortable with grooming tools and handling.
Regular visits every 3–6 weeks help your puppy build confidence and prevent tangles as their adult coat starts to come in.
Practice gently touching their paws, ears, and tail, brush them regularly, and reward calm behaviour. These small steps make grooming visits easier and more enjoyable.
Yes. No-shows and late cancellations may result in a fee or may require a deposit for future appointments. This helps us respect our groomers’ time and keep our schedule running smoothly.
